SHIPPING AND RETURNS
These are our shipping and returns policies. Please read them carefully.
Amped and Revamped uses a courier provider to send its items around New Zealand.
We do not offer overseas shipping and cannot deliver to PO Box numbers.
Our standard shipping fees are:
- Waiheke Island, Stewart Island, Chatham Islands and Great Barrier Island $25.00
- Local Wellington region $5.50
- Rest of the North Island $7.00
- Rest of the South Island $8.50
We do not currently charge extra for rural delivery.
Prices for shipping are dependent on the requirements of the courier company and may be changed from time to time.
We offer FREE shipping for purchases of $75 or more.
Amped and Revamped aims to dispatch items – excluding custom-made or specially ordered – in the same calendar week as it is ordered. Items ordered at the weekend or public holiday will be dispatched on a business working day.
We cannot guarantee delivery times as there are a number of factors that might affect it.
Please contact the courier company if your parcel has not arrived within a reasonable amount of time.
For custom created book art, please allow up to 3 weeks from placing your order to it being ready for shipping.
Wherever possible we will use second-hand and recycled packaging, depending on availability at the time.
Neither Amped and Revamped nor the courier company are liable for parcels that are stolen, damaged or lost after an item has been delivered.
On occasions when items are bought in person, shipping fees may not be incurred.
If you have any questions on shipping and delivery, please contact Hilary on firstname.lastname@example.org.
We want you to be 100% happy with your purchase from Amped and Revamped, so if there is something not right with your item(s) please let Hilary know as soon as possible to discuss putting it right.
We cannot refund your payment nor exchange your item if you change your mind about a purchase.
Prepaid deposits for customised items are non-refundable.
We will meet our obligations under the Consumers Guarantee Act 1993 (CGA). https://www.consumerprotection.govt.nz/general-help/consumer-laws/consumer-guarantees-act/
Please contact us within 10 working days of delivery if you believe the terms of the CGA apply. We will discuss options with you.
We may require you to provide evidence of your claim, including photographs and proof of purchase. We may require you to return the item to us. The cost of return is at your expense.
If you have any questions on returns, please contact Hilary on email@example.com.
Updated as at April 2022.